Ride With Confidence Return Policy*
*This Return Policy only applies to items that are marked as "Ride With Confidence" eligibility and is subject to change without notice. For items that are not "Ride With Confidence" eligible, please see "Return Policy" below.
Non-Defective Items - 14 days return policy
Non-defective merchandise that is returned within fourteen (14) days from the date of delivery qualifies for a full refund, minus the return shipping cost.
The return shipping costs are as follows:
$40 for toddlers models (Tot, Mini, Mity, Disney Tot, Disney Mity, Total Tot, Mega Mini)
$50 for kids models (Mobito, Mobito Sport, Triton, Disney Triton)
$65 for adult models (Triton Pro, Shift)
Although we offer free shipping on most items, any shipping costs incurred upon orders will not be eligible for a refund. Any refund will not include a refund of original freight/shipping costs.
All refunds will be issued in the same form in which original payment was made, except cash payments. Cash payment refunds will be issued in the form of a check.
Ride With Confidence Return Process – RMA Number Required
All returns must be authorized by Asa Products, Inc. prior to the return of any merchandise. The customer must notify the Asa Customer Service Department for any return to be authorized. Upon notification, Asa will supply an RMA number (return authorization number). RMA numbers are valid for up to two (2) business days after issuance. Each returned item must include an RMA number and returned within two (2) business days of receiving an RMA number. Items returned without an RMA number will not be accepted.
For better service, please have the following information on hand when calling the Asa Customer Service Department: invoice number, model number, the date of purchase, your phone number and an explanation for the return request.
To request an RMA number, call Asa Customer Service by dialing (877) 869-6451 or send an email to info@asaproducts.com. If calling after hours or if Customer Care Specialist is not available, leave a detailed message with your contact information to ensure that your request meets the RMA number request deadline.
All returned products must be returned in the original packaging/box. If the original packaging/box is no longer available, contact the Customer Care Department regarding packaging requirements for returns.
For any return, all parts, pieces, documentation and tools included in the original package must be returned.
Limited 30-Day Manufacturer Warranty
For 30 days from the purchase date of a Mobo product, Asa Products Inc will provide repair or replacements for any defective parts or items on our products at no cost to the customer. This warranty only applies to the original owner and is non-transferable. Proof of purchase along with an explanation or picture of the problem are required.
This warranty does not cover normal wear and tear, improper assembly and damage due to misuse, abuse or neglect. Also, this warranty applies only to Mobo products purchased from authorized dealers. Authorized dealers for Mobo products include Mobocruiser.com, Target.com, items that are “shipped and sold by Amazon.com”, the Mobo Company Store on Amazon.com, Walmart.com and Kohls.com. Be aware that many third party sellers on Amazon.com and Walmart.com are NOT authorized and Mobo products purchased from these sellers will NOT be eligible for warranty coverage. If you are unsure if a seller is an authorized dealer, please email sales@mobocruiser.com and we can help.
Return Policy
Non-Defective Items - 7 days return policy
Non-defective merchandise that is returned within seven (7) days from the date of purchase/receipt with a broken seal will be subject to a 15% restocking fee. Non-defective merchandise that is unopened with the seal intact and which is returned within seven (7) days from the date of purchase/receipt qualifies for a full refund.
In all return cases, buyers are responsible for costs associated with return freight/shipping. Any refund will not include a refund of original freight/shipping costs.
All refunds will be issued in the same form in which original payment was made, except cash payments. Cash payment refunds will be issued in the form of a check.
Defective Items - 30 days manufacture limited warranty
In the event that a defective can be repaired with replacement parts, Asa will supply replacement parts at no cost to the customer within 30 days of purchase. However, the customer will remain responsible for shipping charges related to returned items. Customers are responsible for all shipping costs related to returned items.
RMA number required for all returns
All returns must be authorized by Asa Products, Inc. prior to the return of any merchandise. The customer must notify the Asa Customer Service Department of defects in order for any return to be authorized. Upon notification, Asa will supply an RMA number (return authorization number) if applicable. RMA numbers are valid for up to ten (10) days after issuance. Each returned item must include an RMA number and returned within ten (10) days of receiving an RMA number. Items returned without an RMA number will not be accepted.
For returns that are authorized, customers will receive shipping instructions and an RMA number. For defective items, shipping label will also be issued.
For better service, please have the following information on hand when calling the Asa Customer Service Department: invoice number, model number, the date of purchase, your phone number and a detailed explanation of the problem.
To request an RMA number, call Asa Customer Service by dialing (877) 869-6451 or send an email to info@asaproducts.com. If calling after hours or if Customer Care Specialist is not available, leave a detailed message with your contact information to ensure that your request meets the RMA number request deadline.
Unless otherwise agreed upon, this return policy applies to all retail transactions made through Asa Products, Inc.
All returned products must be returned in the original packaging/box. If the original packaging/box is no longer available, contact the Customer Care Department regarding packaging requirements for returns.
For any return, all parts, pieces, documentation and tools included in the original package must be returned.
Shipping Damage
Please note that from time to time items may be damaged as a result of shipping. If you feel that your item has been damaged due to shipping, or you receive a package that appears to be damaged as a result of shipping, the item is insured for up to $100. If shipping damage occurs, process a claim with FedEx or UPS using the tracking information you received.
FINAL SALE ITEM
Final sale items are sold as is and is not eligible for returns, refund, nor exchanges.
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